Healthcare
Medical Practice Booking System
The Problem
A GP practice was drowning in phone calls for appointment bookings. Reception was overwhelmed every Monday morning, patients were frustrated with wait times, and no-shows were eating up clinician capacity.
The Approach
We built a custom online booking system integrated with their practice management software. Patients book, reschedule, and cancel themselves. Automated SMS reminders handle the no-show problem.
The Outcome
Online bookings tripled within 3 months. Phone calls to reception dropped 60%. No-shows reduced by 45% thanks to reminders. Reception reallocated to patient-facing work.
CategoryHealthcare
Stack
Next.jsNode.jsPostgreSQL
OutcomeOnline bookings up 3×, reception call volume down 60%
3×
Online bookings
60%
Fewer calls
45%
Fewer no-shows